Returns Policy
How to Return or Exchange an item:
If the item is not to your satisfaction in any way please contact us within 3 working days by e-mail at carol@aboutdesignuk.com and we can then exchange or give a credit note once the item has returned to us safely in original bags/boxes and complete packaging and perfect condition. Please note that goods are returned at your own cost unless damaged or sent to you in error (UK Mainland only), and we strongly recommend that you use recorded post as you are responsible for returned items until they reach our premises. We are only able to offer a credit note or exchange items which are received into our warehouse, and can accept no responsibility for any damage or loss that occurs during transit.We can advice on cost when needed.
If you would like to return an item and it's unused and re-sellable please email us at carol@aboutdesignuk.com requesting a RAN (Returns Authorisation Number).
In this email please include:
- your name
- your address including postcode
- your order number
- the reason for wanting to return the item.
- if your are wanting to exchange an item please detail what you would like to exchange if for.
We will then email you back with the RAN number.
Please repack the item securely in its original packaging. We will advice where to return your items once we have authorised a RAN number.
Please include your name and the RAN number in the package, so that we can identify you easily.
We will contact you once we have received the package to tell you that your return is being processed. Please allow 1-2 weeks for processing the credit note or exchange.
Any items returned must be adequately packed for protection in transit and in exactly the same packaging as when they were dispatched, i.e. in original bags/boxes and complete packaging. Failure to do so may result in the items being returned to the customer and the grounds for refunding the items deemed void.
Also, please note that we have a right to charge you for postage on exchange items, especially if we are sending outside of mainland UK. We will advise you of this when you contact us regarding your exchange.
How to Return an Item that is damaged:
If you think your item is damaged, please email us on carol@aboutdesignuk.com whithin 48hours detailing the fault and including the following information:
- your name
- your address including postcode
- your Order number
- what the fault is
- whether you require an exchange or a refund.
We will then respond with details on how to return the item. Some items are returned directly to the manufacturer, so please do not send any goods to use unless you have received instruction to do so. If the item is faulty we will refund your return postage costs.
If any items arrive broken we ask that you notify us within 48 hrs. Any items returned must be adequately packed for protection in transit and in exactly the same packaging as when they were dispatched, i.e. in original bags/boxes and complete packaging. Failure to do so may result in the items being returned to the customer and the grounds for refunding the items deemed void. If you prefer, we will arrange to collect the products from you, but the cost will be charged to you and may be deducted from any refund due. To arrange this, it would be helpful if you could e-mail us at carol@aboutdesignuk.com , as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us. After damaged goods are returned with receipt a full refund will be issued, postage costs for returning the damaged items will be refunded in full on proof of postage costs, this can be sent to us by e-mail or post.